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Welcome to Property Management Brainstorm, the ultimate podcast for property managers, PropTech ventures, and real estate investors! Join industry expert Bob Preston as he brings you the latest trends, best practices, and invaluable guidance in the world of property management. Whether you're just starting or thriving in the business, Property Management Brainstorm is your go-to destination for all things property management. Please click the "more" button in our episodes below to view the episode notes, listen through the website audio player or the video link, and follow along with the whole episode transcript.

Five Minute Friday #19: Property Management Guarantees

By Bob Preston Thursday, February 27, 2020

Are you struggling to find a property manager you can trust? Perhaps the best way to find a reliable team that provides top-notch service is to look for a property management company that provides its clients with certain guarantees.

On this episode of Five Minute Friday, Bob walks us through the guarantees North County Property Group offers all its clients, including a Satisfaction, Pet and Performance Guarantee, explaining why his team doesn’t take any money from property owners until a tenant has moved in and rent is collected.

Bob goes on to discuss the additional guarantees NCPG affords its Premium Program clients, describing their 30-Day Rental Guarantee, Tenant Default Assurance and 12-Month Tenant Guarantee. Listen in for insight around how Bob’s team handles the rare occasions when renters seek early termination of a lease and learn why it’s crucial to find a property manager who backs their promises with guarantees.

Topics Covered

[0:44] How Bob’s struggle to find a trustworthy property manager led him to self-manage his own investment properties

[1:18] Why North County Property Group offers its clients several guarantees

[1:59] NCPG’s Satisfaction Guarantee and penalty-free cancellation (with 30-day notice)

[2:24] The details of NCPG’s Performance Guarantee and why Bob’s team doesn’t take any money from property owners until they produce results 

[2:53] How NCPG pays for damages beyond normal wear and tear caused by approved pets (up to $2,500)

[3:36] The additional guarantees NCPG offers as part of its Premium Program

[3:47] NCPG’s 30-Day Rental Guarantee for Premium Program clients

[4:15] NCPG’s 12-Month Tenant Guarantee and what Bob’s team does when renters seek early termination

[4:56] The most common reasons why a tenant might default on their rent + the Tenant Default Assurance NCPG offers its Premium Program clients 

Connect with Bob 

North County Property Group

Resources

North County Property Group Guarantees Page

Pet Screening

This episode is always available for listening, sharing, or download at Property Management Brainstorm. Subscribe to Property Management Brainstorm on Apple Podcasts, Google Play Podcasts, Stitcher, Spotify, and YouTube.


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Author

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Bob Preston
President & Broker
Bob Preston is the lead consultant and creator of Property Management Brainstorm, founded to specialize in guidance for teams building property management companies and real estate investment strategies. Bob is a nationally known figure in the property management industry with over 20 years of experience in building and growing property management companies. He was the founder and broker/owner of San Diego's leading and property management company, North County Property Group, before successf...
Bob Preston is the lead consultant and creator of Property Management Brainstorm, founded to specialize in guidance for teams building property management companies and real estate investment strategies. Bob is a nationally known figure in the property management industry with over 20 years of experience in building and growing property management companies. He was the founder and broker/owner of San Diego's leading and property management company, North County Property Group, before successfully negotiating the sale of the business to PURE Property Management in 2022. He then remained with PURE as Western Regional Director, during a period of explosive growth for the company, overseeing operations for 28 branch office locations and over 12,000 doors. More recently, Bob has decided to focus on his consulting business, Property Management Brainstorm, to help others succeed in this dynamic and exciting industry.
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